Shipping policy
At Pratha925, we are delighted to bring our stunning collection of silver jewelry—bracelets, necklaces, and rings—to customers across India. To make your shopping experience even more enjoyable, we offer free shipping nationwide. Below are the details of our shipping policy to ensure a smooth and transparent delivery process.
Shipping Locations
We currently offer shipping all over India. Whether you're in a bustling city or a serene town, we’ve got you covered!
Processing Time
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All orders are processed within 1-2 business days after payment confirmation.
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During peak seasons or promotional periods, processing may take slightly longer. We will notify you if there are any delays.
Shipping Method and Timelines
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We use reliable shipping partners to ensure your order reaches you safely and on time.
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Delivery Time: Orders typically arrive within 5-7 business days after processing.
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Free Shipping: Enjoy free shipping on all orders, with no minimum purchase required.
Order Tracking
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Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
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If you do not receive a tracking email within 3 business days, please contact us at [insert email].
Shipping Address
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Please ensure your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or lost packages due to incorrect addresses.
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If you need to update your shipping address, contact us immediately at [insert email]. Changes can only be made if the order has not yet been shipped.
Damaged or Lost Packages
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Damaged Packages: If your package arrives damaged, please contact us within 24 hours of delivery with photos of the damaged package and its contents. We will assist you in filing a claim with the shipping carrier or arranging a replacement.
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Lost Packages: If your tracking information indicates that your package is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
Holidays and Delays
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Shipping delays may occur during public holidays, extreme weather conditions, or unforeseen circumstances. We appreciate your understanding and patience during such times.
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We will notify you of any significant delays and provide updated delivery estimates.
Contact Us
For any questions or concerns regarding shipping, please reach out to our customer support team:
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Email: support@prathasilver.in
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Phone: 7935682234
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Hours: 24/7