Refund policy
At Pratha925, we strive to ensure your complete satisfaction with our exquisite silver jewelry, including bracelets, necklaces, and rings. To make your shopping experience seamless and hassle-free, we offer a 5-day return and refund policy. Please read the following guidelines carefully to understand the process and requirements for returns and refunds.
Eligibility for Returns and Refunds
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Timeframe: You may return your purchase within 5 days from the date of delivery.
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Condition: The item must be unused, undamaged, and in its original packaging with all tags and certificates intact.
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Proof of Purchase: A valid order number or receipt is required for all returns.
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Unboxing Video: To ensure transparency and avoid disputes, customers are required to record an unboxing video of their package at the time of delivery. This video should clearly show:
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The unopened package.
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The packaging being opened.
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The item(s) inside, including any visible damage or discrepancies (if applicable).
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Non-Returnable Items
The following items cannot be returned or refunded:
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Customized or personalized jewelry.
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Items that show signs of wear, damage, or alteration after delivery.
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Items without an unboxing video or with incomplete/unclear video evidence.
Return Process
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Contact Us: If you wish to return an item, please contact our customer support team at [insert email/contact details] within 5 days of delivery. Provide your order number, reason for return, and the unboxing video.
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Approval: Once your return request is approved, we will provide you with a Return Authorization Number and instructions for shipping the item back to us.
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Shipping: Return the item using a secure and trackable shipping method. The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
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Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
Refund Process
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Approved Returns: Once your return is approved, we will process your refund within 5-7 business days.
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Refund Method: Refunds will be issued to the original payment method used during purchase.
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Deductions: If the item is not returned in its original condition, we reserve the right to deduct a restocking fee or refuse the refund.
Exchanges
If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your unboxing video as proof. We will either provide a replacement or issue a full refund, including return shipping costs.
Contact Us
For any questions or assistance regarding returns and refunds, please reach out to our customer support team:
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Email: support@prathasilver.in
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Phone: 7935682234
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Hours: 24/7
Thank you for choosing Pratha925. We value your trust and are committed to providing you with the finest silver jewelry and a seamless shopping experience.